Last updated: May 2018
Joelle.uk is committed to safeguarding your privacy. This policy explains what information we collect and how we use the personal information you supply to us. In using our website, any of our services or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.
1. WHO WE ARE?
Joelle.uk is Joelle’s official online platform operating under Funkasm Ltd, a company registered in England and Wales under Registered Number 0799 0125 and its mailing address is 61 Praed Street, Sort Seventy, London, W2 1NS.
2. DATA PROTECTION ACT
In carrying out our day-to-day activities we process and store personal information relating to Joelle.uk registered fan club and newsletter users and are therefore required to adhere to the requirements of all data protection legislation, including the EU Data Protection Directive 95/46/EC, the EU General Data Protection Regulation 2016/679 (applicable from May 2018), the EU e-Privacy Directive 2002/58/EC and any relevant national implementing legislation (including the UK Data Protection Act 1998) and any substantially similar local legislation, including the guidance, codes of practice, recommendations and deliberations of the relevant supervisory authority, in each case as amended or replaced from time to time.
We take our responsibilities under these acts very seriously and are always striving to ensure the personal information we obtain is held, used, transferred or otherwise processed in accordance with these acts.
3. WHAT PERSONAL INFORMATION DO WE COLLECT?
You can access our website home pages and browse our website without disclosing your personal data.
When you register to join Joelle’s fan club and receive newsletters or request information from us, you will be asked to provide certain information such as your name and email address so we can address you correctly and notify you from time to time regarding Joelle’s activities.
We will maintain records of your registration request to join Joelle’s fan club and to receive newsletters and we will also store information about what consents you have given to receive, or cancel news and event updates.
We do not store any credit card details on our systems.
5. HOW WE USE YOUR INFORMATION
We are permitted to use the information we collect about you to:
· Process personalized newsletters to you
· Manage your fan club membership
· Administer our website
· Monitor traffic patterns and site usage to help us develop and improve the design and layout of our sites
· To get your feedback
Where you have given consent, we may:
· Send you information such as news about Joelle, new products, special offers and events
· Offer you entry to our competitions regarding Joelle
We will only send you marketing information by email. If you have registered to join Joelle’s fan club and receive newsletters, we may communicate with you by email.
6. WHO WE WILL SHARE THE INFORMATION WITH ?
Without your explicit consent, we will never pass on your personal details to anyone outside Funkasm Ltd for them to use for their own marketing purposes.
In order to serve you most efficiently, we may share your information with reputable third-party companies. These include banking organisations handling our credit card payments (WorldPay, PayPal, and American Express), fulfilment and distribution institutions that handle our order fulfilment, fraud prevention and credit checking agencies, our auditors who reviews and audits our processes.
These organisations are under contractual obligations to keep your personal information private.
7. PROTECTING YOUR PERSONAL DATA
All information we collect about our registered website users is held on secure servers. In situations where these servers are externally hosted we will only use reputable hosting companies, which adhere to security policies and procedures at least as stringent as our own.
8. YOUR PASSWORDS
Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you create a password, it should be a minimum of seven characters long and use a mix of numbers and characters. You should avoid using obvious phrases like password, your name or phone number.
9. STOPPING COMMUNICATION FROM US
If you decide you no longer want us to contact you, click unsubscribe on any marketing emails we send you.
When you unsubscribe we will act quickly, but you may continue to receive mailings for a short while for items already in preparation or on their way to you.
Please note: that if you unsubscribe and subsequently request information then we will still send you information to fulfil your request.
10. LEGAL ENFORCEMENT
11. THIRD-PARTY SITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
12. MONITORING COMMUNICATIONS
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor both incoming and outgoing emails.
13. YOUR RIGHTS UNDER THE DATA PROTECTION ACT
You have the right to:
· Change your communication preferences at any time
· Ask us to remove your personal information from our records
· Update or amend the information we hold about you if it is wrong
· Object to the processing of your information for marketing purposes
· Request a copy of the information we hold about you
· Raise a concern or complaint about the way in which your information is being used.
14. CONTACT US
If you wish to find out more about your rights or obtain a copy of the information we hold about you, please email our Data Protection Officer at firstname.lastname@example.org quoting Privacy and Security Enquiry.
If we make changes to this policy, we will notify you by updating the policy on our websites.